As a people, we are subjected to a wide-range of "service" these days. I think of my own recent experiences at places I regard "exemplars" of customer service (dare I say..."Experience"?). My wife and I--and me on my own have met with such a broad range of service levels that it makes one stop to take pause. Retail establishments would do well to determine "HOW" they seek to differentiate themselves from their competitive set. For the life of me...I've yet to "crack their code" in most cases.
My take? Very few are truly the definitive "low-price" - or "great experience" leaders. Lots of "white space" for those seeking to gain an "edge"...or perhaps, merely hoping to stay in business!
Comments