A quote worth noting: "Go ahead, it will be fine." - Debbie, the checkout clerk.
Another day, another supermarket experience to share. On this visit, my experience felt completely different than during my recent coffee-buying confrontation with Jimilla.
I left home with a list and an assignment. The assignment was to exchange a mispurchased bottle of laundry detergent...without the standard "proof-of-purchase" (cash register receipt).
As I entered the store, with my list in one hand and detergent in the other, I approached the nearest "officially uniformed" person and explained my mission--and my lack of purchase proof. "Just leave the detergent here while you shop, get another, we'll exchange it - go ahead, it will be fine." No argument, no "let me get a manager", no "I'm not sure we carry that brand", no "I'm sorry, but you have to have a register receipt", or any other comments that would indicate mistrust.
I actually felt as though she believed me, and wanted to make my experience "hassle-free". I felt trusted. (BTW...Debbie was as good as her word--at checkout time...I was able to make the exchange with my other purchases--without a hitch.)
While this may be a simple...even silly story on the power of trust...isn't it really indicative of the numerous tiny encounters we all participate in each day, week, and month that together make up our life experience? Are we earning and extending trust as opportunities present themselves?
Trust. What a concept. What an Experience!
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