Today's Notable Quote: "If you feel cheated by a company for poor service or a faulty product, you have no shortage of ways to complain." - Kimberly Palmer, from today's linked U.S. News and World Report.
Complainers have never had it so good. Providers of commodities, goods, services and experiences have never had it so...good either. Complaints are best viewed by those in business as requests for better quality, service or Experiences.
In 2007, there are more ways than ever before to make sure that your voice is heard. Companies that seek to survive and thrive in this "feedback rich" environment will do well to heed the voice(s) of the consumer. Nine Keys to Lodging Effective Consumer Complaints